FAQ's
General Questions
What materials are hoodiewho products made from?
hoodiewho products are crafted using high-quality, 100% polyester. This material was selected for its durability, softness, and ability to provide warmth while remaining lightweight. The luxuriously soft lining ensures maximum comfort, making it perfect for cozy days at home or when you're out and about.
Can I send an Order as a gift?
Yes, you can send a hoodiewho as a gift! Simply enter the recipient’s shipping address at checkout, and the package will be delivered directly to them. Unfortunately, we do not offer gift wrapping at the moment, but our cozy hoodiewho makes for a wonderful present as is.
How do I use a discount code?
To use a discount code, simply enter the code during the checkout process in the designated "Discount Code" box. Once applied, the discount will automatically adjust the total cost of your order. Please note that only one discount code can be used per order, and discount codes cannot be combined. Be sure to check that the code is valid and applicable to the items in your cart, as some discounts may have restrictions or expiration dates.
How do I care for my hoodiehwo?
Hand or machine wash using cold to warm water.
If machine washing, select a gentle cycle.
Use mild detergents, especially those approved for delicate fabrics like wool or silk.
Avoid tumble drying. Instead, air dry your hoodiewho.
Do not mix with other colors during washing to prevent color transfer.
Do not iron your hoodiewho.
Shipping and Delivery
How does shipping and delivery work with hoodiewho?
Once your order is placed, it enters a processing phase where your items are carefully prepared for shipment. This process typically takes 1-3 business days. After processing, your order will be shipped via one of our trusted carriers, such as USPS, FedEx, or UPS.
Standard delivery within the USA generally takes 3-7 business days, depending on your location. You will receive a shipping confirmation email with a "Track My Order" button to follow your package in real time. If you need your order sooner, expedited shipping options may be available for an additional cost at checkout.
How much do I pay for shipping?
Shipping costs are calculated based on your location, the weight of the package, and the shipping method chosen during checkout. We also offer free shipping for orders over a certain amount, which will be clearly indicated during the checkout process. If you need expedited shipping, additional charges may apply.
What is covered shipping?
Covered shipping is an optional service that provides additional protection for your order in case of loss, damage, or theft during transit. By selecting covered shipping at checkout, you ensure that if something goes wrong with your delivery, we will either replace the item or issue a full refund.
To prevent fraud, covered shipping orders require a signature upon delivery. This means someone must be present to sign for the package. If a signature is confirmed by the carrier, we cannot offer a refund or replacement for claims of non-receipt. In case of damage, please provide proof (such as photos) when reporting the issue to help us resolve it as quickly as possible.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at help@hoodiewho.com. If your order has not yet been shipped, we can update the address for you.
If your order has already been shipped, we recommend reaching out to the carrier directly to see if they can reroute the package. Unfortunately, we cannot guarantee address changes once the package is in transit, so please double-check your address before completing your order.
What if my order is lost or hasn't been delivered?
If your order hasn’t arrived within 10 business days, please reach out to us at help@hoodiewho.com, and we’ll work with the courier to investigate the issue. Occasionally, unexpected delays can happen during shipping, but we’ll do our best to assist you and resolve any problems.
Keep in mind that once your order is handed over to the courier, it’s in their care. If the tracking status shows "delayed," it may take a bit longer for your package to arrive. We recommend waiting the full 10 business days before contacting us for assistance.
Pre-Order FAQ's
What is a Pre-Order with hoodiewho?
A pre-order with hoodiewho allows you to purchase an item that is not yet in stock but is expected to be available soon. By pre-ordering, you secure the product before it becomes available to the general public. You will be charged at the time of purchase, and we will ship your item as soon as it arrives at our fulfillment center.
When will my Pre-Order be shipped?
Pre-orders will be shipped as soon as the items arrive at our fulfillment center. The expected shipping date for pre-ordered items will be noted on the product page and in your order confirmation email. Once your pre-order is ready to ship, you’ll receive a shipping confirmation email with tracking information.
Can I cancel or modify my Pre-Order?
Yes, you can cancel or modify your pre-order, but only if the item has not yet been shipped. To request a cancellation or modification, please contact us at help@hoodiewho.com as soon as possible. Once your pre-order has shipped, we will not be able to cancel or modify the order.
Will I be charged immediately for a Pre-Order?
Yes, you will be charged immediately when placing a pre-order with hoodiewho. This ensures that your product is reserved for you once it becomes available. We will send you updates on the status of your pre-order and notify you once it has shipped.
What happens if a Pre-Ordered product is delayed?
If a pre-ordered product is delayed, we will notify you as soon as possible with an updated estimated shipping date. In case of significant delays, you will have the option to either wait for the new shipping date or cancel your pre-order for a full refund. We strive to keep you informed throughout the process to ensure transparency and customer satisfaction.
Returns & Cancellations
What is your return Policy?
We want you to be completely satisfied with your purchase. That’s why we offer free returns within 15 days from the date your order is delivered or received. To be eligible for a return, the item must be in its original packaging, unused, and in ‘as new’ condition. Please note that items marked as “Final Sale” or “Non-Returnable” cannot be returned unless there is a fault.
How do I initiate a return?
To initiate a return, please contact us at help@hoodiewho.com with your order number and a photo of the item(s) you wish to return. We will assess the condition of the item(s) and provide you with return shipping instructions. Once we receive and inspect the returned item(s), we will process your refund.
Can I cancel or change my order after it's been placed?
You can cancel or change your order, but only if it hasn’t been processed or shipped yet. If you need to make a change or cancel your order, please contact us at help@hoodiewho.com as soon as possible. Once your order has been processed and shipped, we will be unable to modify or cancel it.
How long does it take to process a return?
Once we receive your returned item, we typically process the return within 15-20 business days. After the return is processed, your refund will be issued to your original payment method, and you will receive a confirmation email. Please note that it may take a few additional days for the refund to appear in your account, depending on your bank or payment provider.
Are there any feed for returns?
For most returns, there are no fees. However, if you are returning part of a bundle, the remaining items will revert to the current sale price, and a $5 restocking fee will be applied for each item returned. This ensures fair pricing for all customers and maintains the value of bundle offers.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us at help@hoodiewho.com as soon as possible with your order number and a photo of the item. We will review the issue and provide instructions for returning the item or sending a replacement. Our goal is to resolve such issues quickly and ensure your satisfaction.
Contact Us
I have an issue with my order, what should I do?
If you encounter any issues with your order, please contact us at help@hoodiewho.com with your order number and a description of the problem. Our customer support team will assist you in resolving the issue as quickly as possible, whether it’s related to shipping, product quality, or anything else.
How do I contact hoodiewho's customer support?
You can contact hoodiewho’s customer support by emailing us at help@hoodiewho.com. Our team is available to assist you with any questions or issues you may have regarding your order or products. We aim to respond as quickly as possible to ensure a smooth shopping experience.
How long does it take to get a response from your customer service team?
Our customer service team aims to respond to all inquiries within 1-2 business days. We strive to address your concerns as quickly as possible to ensure a seamless experience with hoodiewho.